Exchange and Return
We are proud to offer a system that provides our customers with complete convenience to return the required products.
In the interest of your safety, we explain to you the terms and conditions of exchange and return:
If the product is received damaged, you will bear the entire shipping fee, provided that the product has not been used and remains in its damaged condition.
If the product is damaged during use, we guarantee to replace the product during the warranty period, provided that the damage is not caused by misuse. (such as scratching, breaking and cutting)
The product is in its original condition
1- When returning any undamaged product, i.e. in its original condition, and the customer is not satisfied with the products, he can return it within 3 working days upon receiving the shipment, and the customer bears the shipping fee of 25 riyals deducted from the value of the product.
2- The returned products must be in their new condition, intact and new and in their original packaging.
3- The return policy is sent and the customer delivers the policy with the products to the nearest branch of our approved shipping company, so that the products are returned to our warehouse and the return procedures are completed.
4- In the event that more than one product was purchased and the return is for one or more products only, the customer bears the shipping fee of 25 riyals, deducted from the total value of the returned products.
5- In the event that the return process is more than once, the customer bears the fees for each shipment of 25 riyals, deducted from the total value of the products.
6- When you choose the cash on delivery service, the fees for this service (20) riyals are added to the order price, and it will be displayed in your local currency separately in the application form during the process of checking and reviewing the payment. Returning the product The shipping value will be deducted from the product price of 25 riyals.
The period specified for exchange and return
1- To enable you to return the product in its original condition within (3) days from the date of receiving the shipment.
2- If the payment method for your order is by credit card or bank transfer, you can return the products until now, and after the product reaches us and confirms its condition, the amount will be refunded, knowing that the process of returning the amount to your bank account may take (14) working days in the case of bank payment or receipt And if the payment was via a credit card, the refund process takes (20) days.
3- If you cancel the order before the shipping process, the refund process takes (10) working days.